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Terms & Conditions

Terms & Conditions

Welcome to Imperial Equestrian Ltd website Terms and Conditions.

Your use of The Imperial Equestrian Website is governed by the Terms and Conditions set out below. By using any part of this website, and/or placing an order on the website you agree to be bound by the Terms and Conditions.

Terms and Conditions:
As with all Terms and Conditions, these get a bit technical and we’re sorry if they sound rather formal. However, they are pretty standard and designed to enhance your e-shopping experience and make it as easy and secure as possible.
The terms and conditions apply to the use of By placing an order with us, you are agreeing to accept these Terms and Conditions.

The Conditions:
Please note, these Terms and Conditions can potentially change at any time. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these Terms and Conditions. It is up to you to check these Terms and Conditions regularly before ordering products in case there are any changes. If you do not agree with the Terms and Conditions set out below, you should not use or access this website.
If you have any queries relating to our Terms and Conditions, please contact Imperial Equestrian Ltd at the following email before placing an order.

General Information:
You warrant that all details you provide to Imperial Equestrian Ltd's website for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that e-mail can be used as a long-distance means of communication.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Imperial Equestrian Ltd's website under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Imperial Equestrian Ltd as soon as possible.

Your responsibilities if you break these conditions:
You agree that if you break these conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

All orders are subject to acceptance and product availability.
Availability information for products is listed on each individual product description. If Imperial Equestrian Ltd does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
All prices listed on Imperial Equestrian Ltd website are correct at the time of entering the information, however, we reserve the right to change the prices of any product at any time. All prices include sales tax.

Postage is free to UK postal addresses if the order value is higher than £100. We also offer Monday to Thursday next-day delivery at an extra cost, ( on orders before 12 pm)  this is not always possible for Friday orders as this service is not available for Saturday Delivery at the moment. 

We aim to deliver the best possible customer experience and adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published privacy statement.
No contract for the sale of any product will exist between you and Imperial Equestrian Ltd until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

Imperial Equestrian Ltd will not pass on your personal, credit or debit card details to any third party.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your Imperial Equestrian Ltd website login details, please contact us immediately.


Sale goods and special order items are non-returnable. 

Goods are supplied to you on unconditional approval. If they do not meet your requirement, we will undertake to replace the item or refund the cost (less postage). Returned goods must be unsoiled and unused, including tags, and in the condition that you received them in. Please use the returns form provided, the link at the footer of the website, and your order number accompanying the parcel. 
We're sorry but we are not able to offer exchanges on orders where PayPal was used as a payment method. Please return your item(s) for a refund and place a new order.
Bridles may be subject to a 20% restocking charge if returned marked so please make sure that you try them on without buckling the straps. Any other special orders that are not easily resaleable or sheepskin and white-colored products will also be subject to a 20% restocking charge.
Personalized goods are non-refundable.
Goods will not be refunded if not returned within 14 days (including weekend days) or with labels, or parts missing.
A certificate of posting is required.

All return postage is non-refundable. 

When returning an item from outside the UK please specify on the packaging and on any customs documentation that your parcel is a return otherwise customs charges may occur. 

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on is incorrect for any reason, we will email you to inform you that we have not accepted your order and that your order has been canceled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of the order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
All items are subject to availability. The majority of our stock levels are live, but obviously, errors can occur in our control systems. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to dispatch the items specified.

Back Orders:
If an item is out of stock we will email you to let you know we can't fulfill your order. We do not accept back orders to help us control our pricing.

Methods of Payment:
We can only accept payment in pounds Sterling. We accept Visa, Mastercard, Maestro, Delta, Solo, Clearpay and Paypal.  Please note: We are not able to offer exchanges on orders where PayPal was used as a payment method. The item(s)must be returned for a refund and a new order should be placed. If you are paying by Maestro you will also need to include the card issue number or start date. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input.

Some products contain some zero-rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to changes in the rate of duty. The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Imperial Equestrian you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Order Cancelations:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any item purchased from, for a full refund.
Order cancellations must be made via email, quoting your order number and goods returned within 21 days from the day you receive the goods to
Please read the Return or Exchange an item section.

Faulty Items:
If the item you received is faulty, please contact quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 21 days from receipt of the faulty item to return it to us.

I received the wrong item...
If the item you received is not what you originally ordered, please contact quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Disclaimer Of Warranties; Limitation Of Liability:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Imperial Equestrian LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

You agree to indemnify, defend and hold harmless Imperial Equestrian LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

Entire Agreement:
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of our service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law:
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Changes To Terms and Conditions:
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or our service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


To use gift vouchers, please add your items to your basket, then go to the little yellow basket at the top of the page and view the cart, there you will be able to add your voucher code and check out. 

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